Refund policy

Returns and Refunds

At SEASONS, we want you to be completely satisfied with your order. Because our products are fresh, frozen and perishable food items, we are unable to accept returns.

Damaged or incorrect orders

If your order arrives damaged, spoiled or incorrect, please contact us within 24 hours of delivery. Include your order number and clear photos of the product and packaging. Once we review your request, we will offer a replacement, store credit or a refund to your original payment method.

Please keep the product and its packaging until your request has been resolved.

Delivery

Please make sure someone is available to receive your order and place perishable items in the refrigerator or freezer promptly. We cannot be responsible for products that spoil because of an incorrect delivery address or because the package was left unattended after delivery.

Refunds

Approved refunds are issued to the original payment method. Please allow several business days for the refund to appear, depending on your bank or card issuer.

Cancellations

If you need to cancel or change your order, contact us as soon as possible. Once an order has been prepared or shipped, we may not be able to cancel it.

Contact us

SEASONS
New York, USA
Phone: (347) 460-1547
Email: hello@seasons-market.com